Nailing It 30: Linh Podetti - Stephanie Campanella

Nailing It 30: Linh Podetti

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Stephanie Campanella
November 28th 2019

Steph:
Hey guys. Well, today we have the awesome Linh on the podcast. Good day Linh.

Linh:
Hi Steph. How are you?

Steph:
Hey, I’m good.

Linh:
That’s good.

Steph:
I love that we are completely matching today.

Linh:
I know. It’s like, great minds think alike, they say.

Steph:
We didn’t even have to call each other about it.

Linh:
Nope. No, it’s think alike.

Steph:
Is that a branding on your shirt there?

Linh:
Yeah, I don’t normally, show off the branding, but I thought, I came back from America. I felt this confidence. Have you ever been to America and you just feel this energetic feel? And I come back, I’m like, “I should be proud of my company. I should put this shirt on.” Whereas I think being Australian you’re always like, “Oh, I don’t want to like”… I don’t know, I just never really wear my brand on things. It’s just the normal stuff.

Steph:
Yeah. I can’t say I have anything branded, but it’s very common for the Americans to sort of get a little embroidery or something.

Linh:
Yeah. Like they just proud of what they do. They talk with confidence and I always come back with these like… In April when I came back, I actually bought a boss hat. I’m going show it to you if you want to show it in the video. But I would so not wear it in Australia, right. Or like they even sell it in Australia, but you can see bling, bling, it says boss. And I came back with it proudly wearing it for my meetings and like, you know, that brings this character out of you when you go to America. That’s how I feel.

Steph:
So tell the audience, what exactly does your business do?

Linh:
Okay, so Outsourcing Angel, we help established businesses, mainly small to medium size to save time. Be able to achieve more with their business without doing more. And how do you do that? Is really leveraging on resources. So we help to hire affordable staff from the Philippines, on an ongoing, dedicated basis. So 20 hours and above. And so the niche is around marketing and admin. We don’t do VAs on everything, not on engineering, accounting or anything like that. But it is more of the marketing back office assistance for small to medium sized businesses.

Steph:
Sweet. Okay. And how long have you been doing this for?

Linh:
Okay, so I’ve been in the outsourcing industry for probably about 10 years, but this model was established about five years ago, because I think a lot of people were like myself, easily started an agency, right? An agency is quite easy to start where you’re like, “Okay, I’m going to sell services, which I can always get someone else to do if I don’t know how to do it.” And so I did start outsourcing in a more of a service based model, like you pay for a website, get the website done by my overseas team. But yeah, then I came up with the idea of just like, why don’t I just hire you those people so you can work directly with them. And that was about early 2015 yeah.

Steph:
Sweet. So, I mean, we met at ActiveCampaign event not long ago and your message has resonated with me so quickly and I have so many coaching clients, the marketers that have agencies that need someone like yourself. So I’m well versed in the Philippine culture and hiring, all this kind of stuff, but I don’t place VA’s. So, I sort of get my students I guess to go and find a VA, but when I met you and you’re like, “I can fill that gap.” I was like, “Holy cow. I need to introduce you to everybody.”

Linh:
Yeah, and I love it. Yeah, yeah. I can’t wait.

Steph:
Yeah. So that’s sweet. So yeah, for those of you following along, Linh is my go to girl for placing awesome Filipino staff, because you shouldn’t be doing it yourself 100%, yeah?

Linh:
Yeah. So what we’re proud of is not just hiring them. We actually do, on your behalf, we actually are like your HR department. When it comes to HR you’re having to think of ways to keep them, retaining them, making them motivated to work. And so we actually do that for our clients because we want to make sure that the VAs are happy to go to work. We can always just leave it for the clients because the clients could be busy running their own business, don’t have time to really provide that extra loving care. I mean some do and some don’t, but that’s where we want to make sure that we don’t just recruit. We like, okay, how do we keep the VA’s working hard for you and loving their job with you too.

Steph:
Yeah, and that’s very common. Like, “What am I, what am I going to do with my VA?” I love that you do like the 20 hour pack or the 40 hour pack, because that’s the first sort of anxiety pressure point. They always come back to me and say, “Well look, I’m not ready for full-time.” And I’m like, “Well you are, because there is so much.” But you can dip your toe in and do that 20 hours a week. And I love that you guys do that.

Linh:
Yeah. And we find that if, unless you hire someone at least minimum 20 hours, you’ll always going to go back to your old self of trying to do what yourself. Right? But when you hire someone more than you think you need, then you’re like, “Okay, what else can I outsource and delegate?” Right? Because I want to fill this person who I hired’s time and you realize that. And so nowadays, even though I’m hiring, even for myself, I might need something done, but I would hire people on a full-time basis because I’m looking for someone that is reliable, hardworking. Because the moment I see that in them, I then start training them beyond what I just hired them for. Right? And so I’m always looking at how do I grow them to do more for me.

Steph:
I’m a big believer that you shouldn’t hire half-time, because if they are a true rockstar and you’ve only got on for half the time and then someone else has gone on half the time, you might actually lose them to the other person because you didn’t upgrade them fast enough. Is that something that happens?

Linh:
Yeah, I mean we do raise that with the clients. We’re like, “Hey, happy for you to do 20 hours, but then there’s a chance that we”… Well we have to… Oh, that’s the thing about us as an agency, we don’t just help clients. We do help VA’s as well. We try to find them work. So whether a client only wants them half-time means we will get them someone else to work with. So that’s why they come to us. But yeah, apart from that too, I just feel like you can’t fully get them dedicated to you, almost immersed in your business. And especially when they’re starting out, you want them to spend half their time learning about your business and strategies and goals and then half the time executing and that’s already filling up the time. Right? And then eventually they will just be able to take over a lot more work.

Steph:
Yeah, no, I mean this is kind of like that. If you’ve never hired before and you kind of want to dip your toe in, then okay, I got it 20 hours, dip your toe in. But I think very quickly if you just let it happen and stop delegating and be in that power position that you know you should be in, but you keep getting dragged to all these little tasks. That’s when I guess Linh, you kind of start poking and go, “Look, you’ve got to upgrade.”

Linh:
Yeah. And I think it really comes down to the mindset. I remember from day one, 10 years ago when I ever hired my first assistant or staff, that fear of like, “Oh my God, what if I don’t make enough money to cover them?” Even now, whenever I hire, it’s always obviously it’s like an investment, right? You’re spending money because you’re hoping to make more. Then you’ll always have that fear. What if it doesn’t bring enough? But then I know that unless I take that leap, I’m always going to be back to square one. I’m staying in that level. And so it’s just like jumping off into your uncomfortable zone, and that’s where the reward is though. And whether you’ve never hired before, even if you’ve hired many times, that fear is still there, but it’s about going, “Nope, I’m going to go all in and hire someone else because I know I want to go to the next level.” If I don’t have them, I can’t go to the next level, right?

Steph:
Yeah. You’ve identified some real clear like pointers here. So first things first is, I can’t hire because I can’t pay their wage. That’s a massive fear. And I definitely had that back in 2015 when I first started hiring, I was like, “Oh my God, I’m going to have to pay myself and pay my designer. I don’t know if I can do it.” But I think hiring you very quickly see that you get so much time back that you actually are more profitable and you start generating some more income because of the fact that you’ve actually got, there’s now two of you yeah?

Linh:
Yeah, exactly. And I never think, when fear kicks in, I never look at it like I can always sack them all or go back to myself. I’m always going, it’s hire them and get more clients. It’s almost like jumping off, they’re committed and all you think about is how can I grow my business now? How can I use that time to bring in more clients? Then it always works out. So we’re always growing. I’ve never regretted a hire, unless the person is not performing, it’s never been the results of not making enough to cover them.

Steph:
I think a second fear there or past history repeating itself is I’ve had a lot of, again like coaching clients, they’ve been through the ringer in terms of hiring. They’ve gone to Upwork and they’ve had someone for 15 hours and then it turns out that someone else is actually looking at the video that you made for Sam, because Sam is passing it on to John and oh my God, I’m never going to hire ever again because I didn’t trust Sam. It’s like they’re not all cut from the same grind. There are some absolute quality staff out there, speaking from my own experience and staff that we’ve had come through our business. I could not do business without them.

Linh:
Yeah, exactly. And the thing about hiring a dedicated one is like you said, it’s reliability, being able to go, “Hey, you know that they are working for you X amount of time. Whereas if you’re contracting through Upwork and Fiverr and doing ad hoc lead, then when you actually do need them, they can’t be there. Well it’s fair enough. Right? Because it’s like you don’t need them when you don’t need them, so they can’t always be there for you. So yeah, that’s the power of having a dedicated staff. Yeah.

Steph:
And that’s a really good point from a mindset shift. It’s all well and good to go to Upwork and get someone a few hours a week. But yeah, actually when you look at it from their perspective that you only offered them 10 hours a week, of course they’ve got to go somewhere else and do some other work. A thing that I talk about in business too, just sort of going off the radar here, or off the path, is that when you do different things in your business every day and it’s not systemized and you don’t have a sales process, you don’t have a clear product and everything’s sort of streamlined, when you’re kind of taking on ad hoc work and it’s different every time, then you do tend to lean up to Upwork and try and find someone to that little thing.

Steph:
When you actually systemize your business and it’s so, it is straight line, you adjust doing this, you are a race horse. You’re just running to that finish line. You’re not looking anywhere else. That’s when you can go, right this bit of work is now going to be covered by this super hero or rock star that I’m going to hire. Like with yourself Linh, because I know that this is the path we’re on, this is the process, this is the service, this the product, this is exactly what we’re going to do. I need someone to fill this role. That’s how you really grow a business in marketing.

Linh:
That’s right. Exactly. I mean if you ever do something and you have to do it repeatedly, you either automate it with a software or automate it with people, right? You never want to be doing it yourself again. And yeah, you have to document great systems process and otherwise you’re always going to be running around stressing out. You realize you might as well just go back to a job if you’re driving yourself crazy.

Steph:
Yes. Seriously. You might as well, if you’re going to do everything, and you’re going to basically be at capacity and be super stressed and not sleeping and stuff, you might as well go back to working for the man. Because if you’re not ready to hire like, you’ve got to hire.

Linh:
Yeah. And I mean the other thing that I love about hiring is just almost just creating this team that you also get a chance to be a leader. Life is really not just about money, it’s about giving back. And I feel like as the leader and when you build a team, it’s your chance to inspire others. Your chance to also share your wealth with people, right? You’re creating, you’re making more money in business and then you actually… So that’s why my mindset is really different when it’s hiring. When it comes to hiring, I always see it as like we were winning this together. I’m sharing my wealth with you. Rather than trying to earn a a hundred dollars an hour, I’m sharing that 20, $30 an hour with you. So that we all earn money together and having a great time in business together.

Steph:
Yep. Yep. Amen. It’s about their lifestyle as well and about them winning and family and all that kind of stuff too.

Linh:
Yeah, exactly.

Steph:
Yeah. I just, I had another fear that came up. I should’ve written it down. It’s completely gone. So how about I go back to my notes here.

Linh:
I love that one idea. Yeah. Go with the flow, with a lot of questions.

Steph:
Yeah, go with the flow with a lot of questions, yeah. So I asked you about some obstacles when looking for a nation and obviously, the podcast is called Now the Nation. We talk about nation because we truly believe that if you systemize, productize and you pick a niche, you pick an ideal customer, then everything in your business just gets better. Right? So for yourself, you’ve sort of said at the start of this episode that you deal with virtual assistants that are in that marketing and admin space, right?

Linh:
Yep.

Steph:
And you can of course get someone to do your accounts and gosh, a whole bunch of other things. So tell us about your story about how you decided to just go that little igloo. Like just that peace.

Linh:
Sure. So one of my first registered business was an agency, right? So we were doing web development, SEO, all digital marketing things. So it was quite natural for us to then when we were recruiting, it was just so much more comfortable and passionate when we’re recruiting the roles in that area. Because when we were asked to recruit for someone highly experienced in accounting, we were like, look we didn’t have that much confidence. You know what I mean? Like we know that we can find them, but then we also knew we can’t add much value to the VA or to them. So when a client comes looking for a VA to help with marketing, we not only can help you find the VA, we are giving you a bit of tips as well about marketing. And when we’re looking for that VA, we have high standards with marketing because of the background that me and my team are in.

Linh:
So that’s why we sort of niche in the marketing, but we did marketing admin. We did play with certain, tasks like telemarketing, which we thought we could do because it’s still admin background. But then we realized that we had had to start saying no to that because of our model, which is a home based business. Our mission is to create home base business. So we’ll never put them in an office and with telemarketing and heavy phone work, we know that it’s more suitable for people in an office, not at home. At home there’s all these just noises. I don’t know, like kids noise, other noises, street noise. And so yeah, we got more free finds with our niche within marketing and admin as well.

Linh:
But in terms of when we first started out, we were right. We were pretty clear that we wanted to work with more established businesses who’s been around for a while, who’s got local staff, who are wanting to explore how can I grow without having to add a lot more payroll. Almost having assistance for their local team. And so we started off with the basically 20 hours or 40 hours, so full-time, and we’re really clear. We even said, look, we’re called a virtual employees instead of like virtual assistants because we were like, “this is long term.” But what happened after a year was, which happens to a lot of businesses is, you start to try to cater to everyone because you’re looking for money. You’re like not looking for money, but it’s when startups come in or with people going, but I only need you for 10 hours a week or two hours a week. You’re like “Okay, I’ll do that for you.”

Linh:
And so what happened in the next couple of years in the business was we diverted away from our niche simply because we just wanted to make money in whatever way, not because we’re greedy with money. It’s also we’re like, “But these people need us to, or these people need us too.” And so we created actually some other packages called the prepaid package so you get to use us whenever you need. So it’s almost like ad hoc service and we even had as low as 10 hours a week, which is really like two hours a day for a VA. and what we found after a couple of years is that “Oh my God, it’s such a mess.” It was great for clients where they just felt like, “Oh, I don’t lose you. I buy something and I can just use it when I feel like it.”

Linh:
But it created so much more admin work for us. We steered away from what we started with. We knew our niche so clear. We were like, “You get the benefit and the power of dedicated VA.” But then like I said, we’d divert it away and it just, yeah, it went all crazy. And now we just came back to how we started. And so we’re quite clear now when people are like, “But I only need you 10 hours and we simply go, “Would you like us to help you discover more tasks? Because our package is 20 hours and above.”

Linh:
Then we also start to partner with other people that may be doing things that we don’t do. So when you say no, and you have partners, you don’t feel as bad, right? Because you don’t want to go. “No, sorry, go find someone else to do it.” We actually have partners that we can go, “Okay, well if you want telemarketing people in an office, well we’ve got a great partner we can refer you to.” So that way we still feel like we’re helping them without having to get into a different niche that we’re not great at.

Steph:
Yeah, I love like the story here and because this would so resonate with those that are listening, it’s like you tried a few things that were off, I guess skew because people were asking and demanding it. And it’s kind of like in business you have to know where you’re going and your plan needs to be solid, because you will definitely get requests from people that they think that they need someone for 10 hours a week. But you know, because you’re an expert that it’s got to be minimum 20 to 40 and so even as a marketer, you’re going to get questions about, “Oh well, can’t you just build me a one page website? That’s all I need.” And then you go and do it and it’s not profitable and it’s a crap job, and the outcomes crap. It’s like you should’ve said no.

Steph:
I know it’s hard to say no to projects or money, especially when you’re high and dry. But if you set the standard of exactly what you’re going to deliver and you’re super clear and you stick to it because you know it works, then you’re going to either get those clients to come in and they’re going to buy from you or you’re going to retract them and they’re going to end up being no good for the business anyway. They’re not going to tell anyone. It’s going to be about experience for the two of you, so why bother even taking them in the first place.

Linh:
Exactly. And we also have found the people who did really want really low number of hours, they didn’t even use the VA. So they would even buy it and couldn’t let go because it’s like, “Well I’ll use it when I want to use you or need to.” And so we realized that we actually weren’t even helping them at all.

Steph:
[inaudible 00:20:14].

Linh:
Right. Whereas if they’re paying on an ongoing basis, they would have to use it. And so yeah, we weren’t doing them justice, giving them that kind of package either.

Steph:
Wow. That’s epic.

Linh:
Exactly. And so then we had like VAs sitting around, well basically we have to invest in VAs sitting around for in case when the clients need us.

Steph:
Just in case.

Linh:
just in case.

Steph:
Come on, where’s the planning here people? Come on business owners. My last fear that I’m to bring up here that’s just popped in is the fear of SOPs. Everyone’s talking about SOPs right now, standard operating procedures, or the art of writing processes. Now I know I’m thinking of a certain coaching client that is not ready to hire yet because she hasn’t processed all the things in all her business and she’s worried that she’s going to get that hire and then not be able to fulfill them with work or they’re going to be stuck. So, have you come across this kind of thing before? What would you recommend?

Linh:
Yeah, and so I’ve, I’ve experienced it myself recently where I was dabbling into something new, which was like LinkedIn marketing, right? It’s not like I had a process for it because I’m still learning and I’m, but I know that I’m caught up doing these things that I know I need to offload. And so what I ended up doing was I had a VA come and help me with my LinkedIn, but we basically had a meeting and I was like, “Okay so here’s what I’m currently doing and here’s what I would need help with.” And we actually brainstorm together on how she can start helping with the process.

Linh:
Then we broke it down into more like, “Okay, what’s the easiest thing you could do for me right now?” And so she took over some of the easy things that really did need my input, maybe connecting with people or whatever. But we basically developed the system together, because it’s really about… Okay because if you actually… I understand where the mindset is feeling overwhelmed. Like “Okay I haven’t got the system down but I’m also just don’t know how to put it down together.” And I found doing it with someone else, it was actually an easier process. And so now the VA’s help you at the same time as well as writing up the process so that you will have a system for any future hires as well.

Steph:
Amen. I think it just comes down to the fact that there are super awesome quality people out there and if you’ve hired before and you didn’t really get a win, and this whole process thing was not working and you didn’t work it out. I think that that could be because you didn’t actually have the right person in place. So getting someone like yourself Linh, involved as well, is going to really help smooth out that process and give you some confidence to make sure that yep, you have got the right person and you’ve got them, like I always say I hire for life. If you’re with us, you’re with us for life. We’re not shutting down our business anytime soon. We want a party of people here doing awesome work and all supporting people.

Linh:
Exactly.

Steph:
So yeah, when we hire we hire for life.

Linh:
Back to the tips around systems and process. I find that if you just screen cast what you do, how you do it to create a video and then use that video to teach your VA how to do it, but then get them to develop it into a process as well. Having text version, a video version of whatever version, but you don’t really have to have a perfect system where they’re opening this manual or anything like that. It’s as long as you can teach someone the first thing and remember sometimes it’s actually best to not onboard them and give them like 100 million things to do. It’s really like breaking down. Even within LinkedIn it’s like, “Okay, what are the first tasks and the second task? Before they move onto the next, they have to already have done really well in the first task, right?

Linh:
Rather than going help me with my social media and throw than five channels and three businesses and here’s the images you need to use and content, right. That’s super overwhelming and so it’s really just going slow and like you said, it’s a long term game. Build them up.

Steph:
It’s a long term game, build them up, start slow and steady. Get them feeling wins, so they’re feeling really engaged with you and treat it like it’s forever, for sure.

Linh:
Yep. That’s right. Yeah. I mean, the longer they know you, the more that they can think for you. It’s like they can almost catch your thought. Right?

Linh:
And that kind of relationship is only developed through time. Sometimes people come in and go, “I want a VA like yours.” Which I’ve been with them for seven years or five years and whatever it is. And it’s because we’ve been through different, paths, and with the relationship you get to know each other in personal ways, in every way. And that’s why they work effectively and motivated. And you can’t just get that straight away because it’s something you need to build. No people sort of go, “Oh, it’s not working,” after like a few weeks. And they’re like, “Oh no, they’re not as fast as me.” Or you know.

Steph:
That’s a massive one. Aw I can do it faster than them. It’s like, aren’t you meant to be CEO here?

Linh:
Yeah. So that’s the expectation mismatch that they need to set before they hire. It’s like you have to accept that they are not as good as you at the beginning. They are going to be slower, they’re going to ask you questions. They may seem like they weren’t sure and confused, but that’s them learning. But eventually they will do a better job than you.

Steph:
Yeah. I always ask my staff to bring me the most random questions and queries because I don’t want you sitting on that stuff. Like if you’ve got a question, please bring it up. There are no stupid questions. I’ve obviously, if I’m doing it well I’ve worked it out. So help me help you kind of thing.

Linh:
Yeah. I love that. I love the feedback in reviews because sometimes people hire a VA and think they’re like some robots or some system that you put in the work and the output comes out. If we’re good at that, it’s really just staff, people working in another country. That’s it. But they’re still just people that you need to build that relationship, give that feedback, give that instruction in a humanly way. Giving reviews, and work with them.

Steph:
Outside of work, we talked a lot about work, what are some things that make you, you? What keeps you buys in sort of your life so to speak?

Linh:
Yeah, so I do have three kids. One is 16 one the other two is four and the six. Now the older ones still lives in Melbourne’s. So I was originally a Melbourne girl. I moved here about eight years ago. I like to share a funny story. My husband found me on YouTube and so invited me to Sydney for a business meeting and basically, that’s where the story goes. We got married in eight months.

Linh:
Apart from that because of the freedom business, I’ve always been working from home, I’m able to move and so I moved to Sydney. But apart from that now I’ve really enjoyed traveling. So after you’ve built the business to a place where you’ve got systems and processes, local staff, virtual staff. I feel like I can travel without having any stress. So I travel every six to eight weeks, whether it’s local or overseas. But yes, I do have a travel bug. As soon as I get back, I’m already thinking about where I’m traveling next. But apart from that I’m a big addict with personal development. I’m always reading a book or podcasts or doing a course. I always fill up my time with that kind of activity. And yeah, apart from that family keeps me really busy.

Steph:
Wow. Three kids.

Linh:
Yep.

Steph:
You look phenomenal.

Linh:
Yeah. Well the other thing is fitness, so I really do think you have to add exercise into your day because ever since I made it like a lifestyle where it’s not like, okay, I’m trying to lose weight and I’m going to hit the gym for X amount of time. After it became like a lifestyle. It’s like everyday you just feel more energy. I feel fit, I think it really has kept me younger. From the exercise.

Steph:
We talk about habits too, like daily habits. So the three that you marked down here is a 4:00 AM wake up, exercise and gratitude.

Linh:
Yes, yes. So I got, I’m gratitude has changed my life back 10 years ago when, yeah, when my life was really bad back then. It was the first time I got into gratitude and I remember learning it from Oprah going, but there’s nothing I could be grateful for. Things are really shit right now. So, but ever since I started keeping that gratitude journal, I’ve been keeping it ever since. Every day it’s always gratitude and I really do thank gratitude for changing my life completely.

Linh:
But the other things that I’ve experimented with, which is about two, three years ago was the 4:00 AM wake up thing. So I didn’t know the benefit of it. I just knew that successful people do it. When you read articles and magazine, they’re like, you know, whatever, I don’t know Bill Gates or whoever, they wake up early. And so one day I just witnessed one of my virtual assistants who actually wakes up at 4:00 AM, so that made it more tangible for me. Made me go, okay, well she’s actually someone I knew. I know in person and she can wake up at four and I remember waking up at 8:00 AM during a company trip and she’s like, “Hi, Ms. Linh,” and she had all this energy and I’m like, “Oh my God, I need to try this.”

Linh:
I came back and tried it and it’s so beneficial. The two hours your brain is actually sharper. I just, I’m a lot smarter in the morning for some reason and then having that extra time to do the things that they say you should do, which is like meditation, journaling, gratitude because you really can’t find time to do that during the day, right? If you do wake up at the usual time, you go to work, you got to do what you do every day. And so I just bought back some time and so then when I get to fit in some things that are more like self care and priming your brain so that you get a really good day. And so if I even wake up at 4:00 AM some weekends. My husband thinks I’m crazy, but I love it.

Steph:
Oh wow. That’s like phenomenal. There’s a few, other people that we’ve interviewed that also mentioned that 4:00 AM wake up call and Miracle Morning they read the book Miracle Morning and that’s why they did it. And yeah. So I’d be interested to hear about it.

Linh:
Yeah. And it’s not a chore anymore. It becomes like, “Oh my God, I need to wake up 4:00 AM, because you remember the benefits, right?” Same as with exercise. You exercise long enough, it’s like you’re dying for that energy, that feeling rather than thinking, “Oh my God, it’s going to be a hard session.”

Steph:
Yeah. Wow. Okay. So if one of the listeners want to sort of jump in and have a chat to you and consider, ask some questions about what’s it going to take to hire? How long does it take to hire? Where do I start? Where can we send them?

Linh:
Cool. So yeah, if you’re a business and you feel like you’re running out of time, you really want to explore how VA’s could work, you can always jump on our website. Or, yeah then if you want to follow me and ask me questions, you can also go on my LinkedIn and my Instagram. You can direct message me any questions. But apart from that, if it’s really business-related, I do recommend this going on a website and there’s a free book discovery form that you can just book in a chat with our team. But you know, I do have people who are even wanting, how did you even start an outsourcing business? Or just general other questions, I’m happy to answer it, yeah, through my LinkedIn as well.

Steph:
Awesome. All right, so we’ll make sure that all those links are on the show notes. We’ll drop in your LinkedIn and we’ll drop in your dot com there as well.

Linh:
Yes.

Steph:
Awesome.

Linh:
Thank you. Thank you Steph.

Steph:
It’s so good having you on the podcast.

Linh:
Yeah, likewise. I could talk all day with you.

Steph:
Yeah, I think so. All right guys, we’ll say adios to Linh. It was fantastic having her. If you love this episode, please make sure you comment anything that you want to ask Linh and you can’t get on to her for some reason. Please send it to me and I will get it to Linh and we’ll make sure that this thing happens. Because if you want to grow your business, you have to hire. The two go hand in hand. You have to hire.

Linh:
Yep. There is no way, it’s the only way to leverage your time. There’s no other way to get more done and get more money.

Steph:
Yeah, no. Whatever it is you got into business for, whether it’s money, freedom to hang out with your family more often, to just to just be at home. Maybe in your PJ’s, I don’t know.

Linh:
Yeah, exactly.

Steph:
But whatever your reason is, you’ve got to hire, because that hiring is growth 100%. Sweet.

Linh:
Thanks, Steph.

Steph:
All right, thanks legend.

Linh:
All right. Bye.

Steph:
We’re signing off.

You can download Linh’s free ebook here: https://outsourcingangel.com/podcast/